Research · Statistics
AI receptionist statistics,
verified and unverifiable.
30 figures on call answering, response time to online leads and how buyers feel about AI receptionists, each re-read in its primary source on 9 October 2026 and printed with its year, its sample and the number exactly as published. Below them, the 6 statistics every vendor roundup repeats that cannot be traced to a study.
Published by Paramount Exposure, a global AI technology company that sells an AI lead responder. We are a vendor in this market; that is why nothing here is our own measurement and every row links out.
- Last verified
- Primary sources
- 11
- Years covered
- 2023–2026
- Machine-readable
- JSON export
How this page was built
- Each verified row was fetched from the publisher’s own page or PDF on the retrieval date shown. The Figure as publishedcolumn is the source’s wording, not ours.
- “Verified” means the number is in the primary document. It does not mean the study is good: the last column says who paid for it and what the sample can and cannot carry.
- Anything we could not confirm in a primary document is in the second table with the furthest point the trail reached. Nothing was dropped silently.
- The older response-speed research (HBR 2011, the Lead Response Management Study, Clio 2024, Drift, Velocify) is tabulated separately in 14 speed-to-lead statistics and read closely on the research hub; those rows are not repeated here.
Verified statistics
30 rows in four groups. Every source link opens the original document.
Call answering
| # | Statistic | Year | Sample and method | Source | Verified / Unverifiable |
|---|---|---|---|---|---|
| 1 | 34.8% of 1,200 calls placed to small and mid-sized U.S. law firms during business hours went completely unanswered. Figure as published“35% (34.8% to be exact) went completely unanswered” | 2025 | 1,200 calls placed over four weeks, 10 a.m.–4 p.m. local time, to publicly listed numbers of small and mid-sized U.S. law firms. The number of firms and the definition of 'unanswered' are not described. | LegalNavigator.ai (a Law Leaders service), 2025 Silent Lines: New Study Shows 35% of Calls to Law Firms Now Go Unanswered Published 2025-08-11 · retrieved | VerifiedVerified as published. The publisher sells AI intake for law firms; no voicemail-vs-no-answer split is given, so the figure cannot be compared directly with Clio's 2024 answer rate. |
| 2 | 37% of all calls to salons, spas and medspas go unanswered, according to Zenoti platform data. Figure as published“Zenoti industry data shows that 37% of all calls go unanswered” | 2025 | Zenoti industry data from its platform, labelled 'Zenoti data from HyperConnect and AI Receptionist customers, 2025'; no location count, period or definition of 'unanswered' is stated. | Zenoti (The Check-In), 2025 From missed calls to more clients: The ROI of AI receptionists for wellness brands Published 2025-12-06 · retrieved | VerifiedVerified as published. Platform data without a stated sample; Zenoti sells the AI receptionist the article promotes. Zenoti's April 2026 FAQ repeats the figure without attribution; cite the December 2025 article. |
| 3 | 82% of missed calls to salons, spas and medspas happen during business hours, not after hours. Figure as published“82% of those missed calls happen during business hours” | 2025 | Zenoti industry data from its platform; no location count, period or definition of 'missed' is stated. | Zenoti (The Check-In), 2025 From missed calls to more clients: The ROI of AI receptionists for wellness brands Published 2025-12-06 · retrieved | VerifiedVerified as published. Platform data without a stated sample; Zenoti sells the AI receptionist the article promotes. |
| 4 | Only 24% of callers who reach a salon or spa voicemail leave a message. Figure as published“Only 24% choose to leave a message” | 2025 | Zenoti data from HyperConnect and AI Receptionist customers, 2025; no call count stated. | Zenoti (The Check-In), 2025 From missed calls to more clients: The ROI of AI receptionists for wellness brands Published 2025-12-06 · retrieved | VerifiedVerified as published. The publisher sells a product that benefits from the finding; treat it as a vendor-produced figure. |
| 5 | 57% of salon and spa guests still book by phone. Figure as published“57% of guests still book via phone” | 2025 | Stated by a Zenoti product marketing manager in the article; no survey or platform sample is attached to the figure. | Zenoti (The Check-In), 2025 From missed calls to more clients: The ROI of AI receptionists for wellness brands Published 2025-12-06 · retrieved | VerifiedVerified as published, but the figure is an attributed statement without a stated sample. Cite it as Zenoti's claim, not as a measurement. |
| 6 | The share of small-business phone calls that are sales leads rose 9.6% between 2019 and 2022. Figure as published“a 9.6% increase between 2019 and 2022 alone” | 2023 | 62,210,820 calls answered by Ruby's receptionists for its U.S. small-business customers, 1 January 2018 – 31 December 2022; immediate hang-ups, fax tones and unconnectable calls excluded. | Ruby, 2023 Ruby: Call Trends 2023 Published 2023 · retrieved | VerifiedVerified as published. Ruby is a human answering service; the sample is its own customer base, which skews toward businesses that already pay to have calls answered. |
| 7 | Calls arriving between 4 a.m. and 6 a.m. rose 10% from 2020 to 2022. Figure as published“a 10% increase in calls coming in between 4 a.m. and 6 a.m. from 2020-2022” | 2023 | Same 62.2-million-call Ruby dataset, 2018–2022. | Ruby, 2023 Ruby: Call Trends 2023 Published 2023 · retrieved | VerifiedVerified as published. The publisher sells a product that benefits from the finding; treat it as a vendor-produced figure. |
Response time to online leads
| # | Statistic | Year | Sample and method | Source | Verified / Unverifiable |
|---|---|---|---|---|---|
| 8 | The median law firm took 13 minutes to respond to an online lead in 2024, down from 21 minutes in 2023. Figure as published“decreased 8 minutes to 13 in 2024” | 2024 | 1,377 U.S. law firms contacted through their website lead forms under a fictitious alias (mystery shopper); response time measured to the first personal outreach. | Hennessey Digital, 2024 2024 Law Firm Lead Form Response Time Study Published 2024-06-11 · retrieved | VerifiedVerified as published. Note the discrepancy inside Hennessey's own materials: the study page gives the 2023 median as 21 minutes, the 20 June 2024 press release as 20 minutes. Hennessey is a law-firm marketing agency. |
| 9 | 28% of law firms responded to an online lead in under 5 minutes in 2024, up from 18% in 2023. Figure as published“28% of firms now respond in under 5 minutes, a dramatic rise from 18% in 2023” | 2024 | Nearly 1,400 (1,377) U.S. law firms, mystery-shopper lead-form submissions. | Hennessey Digital, 2024 Hennessey Digital’s Study of 1,400 Law Firms Identifies the Fastest-Responding Personal Injury Firms; Finds 56% Are Slow to Respond or Are Nonresponsive Published 2024-06-20 · retrieved | VerifiedVerified as published. The publisher sells a product that benefits from the finding; treat it as a vendor-produced figure. |
| 10 | 27% of law firms did not respond to an online lead at all in 2024. Figure as published“27% of law firms do not respond to online leads” | 2024 | Nearly 1,400 (1,377) U.S. law firms, mystery-shopper lead-form submissions. | Hennessey Digital, 2024 Hennessey Digital’s Study of 1,400 Law Firms Identifies the Fastest-Responding Personal Injury Firms; Finds 56% Are Slow to Respond or Are Nonresponsive Published 2024-06-20 · retrieved | VerifiedVerified as published. The publisher sells a product that benefits from the finding; treat it as a vendor-produced figure. |
| 11 | 35% of law firms responded within 10 minutes and 56% within 2 hours in 2024. Figure as published“Thirty-five percent of firms respond in 10 minutes or less, and 56% of firms respond in 2 hours or less.” | 2024 | 1,377 U.S. law firms, mystery-shopper lead-form submissions. | Hennessey Digital, 2024 2024 Law Firm Lead Form Response Time Study Published 2024-06-11 · retrieved | VerifiedVerified as published. The publisher sells a product that benefits from the finding; treat it as a vendor-produced figure. |
| 12 | 25% of personal injury law firms replied to an online lead in under 5 minutes in 2025, up from 13% in 2021. Figure as published“25% now reply in under 5 minutes, nearly doubling from just 13% in 2021.” | 2025 | 150,000 data points across more than 1,300 U.S. law firm websites (fifth annual edition); the release does not restate the mystery-shopper method or give a median. | Hennessey Digital, 2025 Hennessey Digital Publishes List of Fastest-Responding Personal Injury Firms in the U.S. Published 2025-06-24 · retrieved | VerifiedVerified as published. The 2025 release reports a lower under-5-minute share (25%) than the 2024 release (28%) but compares only to 2021; it does not explain the year-on-year drop. |
| 13 | 26% of personal injury law firms still did not respond to online leads at all in 2025. Figure as published“26% of firms still fail to respond at all to online leads” | 2025 | More than 1,300 U.S. law firm websites, 150,000 data points. | Hennessey Digital, 2025 Hennessey Digital Publishes List of Fastest-Responding Personal Injury Firms in the U.S. Published 2025-06-24 · retrieved | VerifiedVerified as published. The publisher sells a product that benefits from the finding; treat it as a vendor-produced figure. |
| 14 | 74% of personal injury law firms responded to an online lead within 7 days in 2025, up from 59% in 2021. Figure as published“74% of personal injury law firms respond to online leads within 7 days, up from 59% in 2021.” | 2025 | More than 1,300 U.S. law firm websites, 150,000 data points. | Hennessey Digital, 2025 Hennessey Digital Publishes List of Fastest-Responding Personal Injury Firms in the U.S. Published 2025-06-24 · retrieved | VerifiedVerified as published. The publisher sells a product that benefits from the finding; treat it as a vendor-produced figure. |
| 15 | 35.4% of business leaders say responding to a new lead within five minutes is essential; 62.1% of those say their company meets that standard. Figure as published“More than one-third of business leaders (35.4%) say responding to a new lead within five minutes is essential, yet only 62.1% of those who hold that belief meet the standard” | 2026 | Survey of business leaders at 573 companies across six service industries; the release does not describe sampling or question wording and the full report is behind a form. | Blazeo (via PR Newswire), 2026 Blazeo Unveils 2026 Speed-to-Lead Benchmark Report, Revealing Businesses Are Failing Their Own Response-Time Standards Published 2026-02-24 · retrieved | VerifiedVerified as published in the press release. Self-reported by the businesses themselves, not measured; Blazeo sells lead-response services. |
| 16 | Over 40% of high-intent web inquiries arrive during evenings and weekends, and 24.6% of companies respond slowly or not at all to them. Figure as published“over 40% of high-intent web inquiries arrive during evenings and weekends, yet nearly one in four companies (24.6%) respond slowly or not at all” | 2026 | Survey of business leaders at 573 companies across six service industries; the release does not describe sampling or question wording and the full report is behind a form. | Blazeo (via PR Newswire), 2026 Blazeo Unveils 2026 Speed-to-Lead Benchmark Report, Revealing Businesses Are Failing Their Own Response-Time Standards Published 2026-02-24 · retrieved | VerifiedVerified as published in the press release. The 40% figure is not tied to a stated inquiry count; the 24.6% is self-reported. |
| 17 | 54.9% of companies with a formal response-time SLA respond within 15 minutes, against 29.5% without one. Figure as published“Companies with a formal Service Level Agreement (SLA) are also nearly twice as likely to respond within 15 minutes (54.9% with an SLA vs. 29.5% without).” | 2026 | Survey of business leaders at 573 companies across six service industries; the release does not describe sampling or question wording and the full report is behind a form. | Blazeo (via PR Newswire), 2026 Blazeo Unveils 2026 Speed-to-Lead Benchmark Report, Revealing Businesses Are Failing Their Own Response-Time Standards Published 2026-02-24 · retrieved | VerifiedVerified as published in the press release; self-reported. |
| 18 | 62.5% of companies using AI and automation meet a sub-15-minute response standard, against 39.1% of businesses that respond manually. Figure as published“Among companies using AI and automation, 62.5% meet the <15-minute response standard, compared to just 39.1% of manual businesses.” | 2026 | Survey of business leaders at 573 companies across six service industries; the release does not describe sampling or question wording and the full report is behind a form. | Blazeo (via PR Newswire), 2026 Blazeo Unveils 2026 Speed-to-Lead Benchmark Report, Revealing Businesses Are Failing Their Own Response-Time Standards Published 2026-02-24 · retrieved | VerifiedVerified as published in the press release; self-reported, and the release does not define 'using AI and automation'. |
AI receptionist adoption and attitudes
| # | Statistic | Year | Sample and method | Source | Verified / Unverifiable |
|---|---|---|---|---|---|
| 19 | 55% of salon and spa customers are comfortable interacting with an AI receptionist; 36% of loyal customers are very comfortable. Figure as published“55% are comfortable interacting with an AI receptionist … 36% of loyal customers say they're very comfortable” | 2025 | 1,011 U.S. adults surveyed online in September 2025 through SurveyMonkey Audience; margin of error ±3.15%. Respondents were asked about salon and spa appointment management; 'regulars' is Zenoti's own segment. | Zenoti (The Check-In), 2025 2025 Survey infographics: What salon and spa clients want for 2026 — AI and appointment booking trends Published 2025-09-12 · retrieved | VerifiedVerified as published, with a stated sample and margin of error. Zenoti sells an AI receptionist. |
| 20 | 63% of salon and spa customers say 24/7 receptionist access is extremely or very valuable. Figure as published“63% say 24/7 receptionist access is extremely or very valuable” | 2025 | 1,011 U.S. adults surveyed online in September 2025 through SurveyMonkey Audience; margin of error ±3.15%. Respondents were asked about salon and spa appointment management; 'regulars' is Zenoti's own segment. | Zenoti (The Check-In), 2025 2025 Survey infographics: What salon and spa clients want for 2026 — AI and appointment booking trends Published 2025-09-12 · retrieved | VerifiedVerified as published, with a stated sample and margin of error. |
| 21 | 71% of salon and spa regulars have skipped a booking because it was too hard to reach someone or use the online system. Figure as published“71% of salon and spa regulars have skipped booking because it was too hard to reach someone or use the online system” | 2025 | 1,011 U.S. adults surveyed online in September 2025 through SurveyMonkey Audience; margin of error ±3.15%. Respondents were asked about salon and spa appointment management; 'regulars' is Zenoti's own segment. | Zenoti (The Check-In), 2025 2025 Survey infographics: What salon and spa clients want for 2026 — AI and appointment booking trends Published 2025-09-12 · retrieved | VerifiedVerified as published. Note the figure bundles 'hard to reach someone' with 'hard to use the online system'; it is not a phone-only number. |
| 22 | 81% of salon and spa regulars call to manage appointments outside normal hours at least sometimes; 50% say they regularly need after-hours support. Figure as published“81% of salon and spa regulars call to manage appointments outside normal hours at least sometimes … Half of regulars (50%) say they regularly need after-hours support” | 2025 | 1,011 U.S. adults surveyed online in September 2025 through SurveyMonkey Audience; margin of error ±3.15%. Respondents were asked about salon and spa appointment management; 'regulars' is Zenoti's own segment. | Zenoti (The Check-In), 2025 2025 Survey infographics: What salon and spa clients want for 2026 — AI and appointment booking trends Published 2025-09-12 · retrieved | VerifiedVerified as published, with a stated sample and margin of error. |
| 23 | 71% of medspa regulars are comfortable with an AI receptionist handling bookings and communication. Figure as published“71% of all medspa regulars feel comfortable with AI receptionists” | 2025 | 1,107 U.S. adults surveyed online in September 2025 through SurveyMonkey Audience; margin of error ±3.006%. 'Medspa regulars' is Zenoti's own segment. | Zenoti (The Check-In), 2025 2025 Survey infographics: What medspa clients expect for 2026 — From AI to after-hours support Published 2025-09-13 · retrieved | VerifiedVerified as published, with a stated sample and margin of error. Zenoti sells an AI receptionist. |
| 24 | 79% of medspa regulars have skipped a booking because it was too difficult to reach someone or book online. Figure as published“79% have skipped booking because it was too difficult to reach someone or book online” | 2025 | 1,107 U.S. adults surveyed online in September 2025 through SurveyMonkey Audience; margin of error ±3.006%. 'Medspa regulars' is Zenoti's own segment. | Zenoti (The Check-In), 2025 2025 Survey infographics: What medspa clients expect for 2026 — From AI to after-hours support Published 2025-09-13 · retrieved | VerifiedVerified as published. Bundles phone reachability with online-booking friction. |
| 25 | 73% of medspa regulars are more likely to pick a medspa that is reachable 24/7, and 82% are more likely to rebook at one with after-hours support. Figure as published“73% say they are more likely to pick a medspa that's reachable 24/7 … More than 8 in 10 (82%) are more likely to rebook at a medspa with after-hours support” | 2025 | 1,107 U.S. adults surveyed online in September 2025 through SurveyMonkey Audience; margin of error ±3.006%. 'Medspa regulars' is Zenoti's own segment. | Zenoti (The Check-In), 2025 2025 Survey infographics: What medspa clients expect for 2026 — From AI to after-hours support Published 2025-09-13 · retrieved | VerifiedVerified as published, with a stated sample and margin of error. |
| 26 | 89% of consumers would rather speak to a real person than AI when contacting a law firm (5% AI, 6% other). Figure as published“89% of people would rather speak to a real person than AI when contacting a law firm” | 2026 | OnePoll survey of 6,000 consumers commissioned by LEX Reception, tracked since October 2025; the PDF does not state the country or fielding dates of each wave. | LEX Reception, 2026 Keep Law Human: How Consumers Feel About AI in Legal Services (Summer 2026 AI Report) Published 2026 · retrieved | VerifiedVerified as published. Commissioned by a human answering service, so read it as the upper bound of the human-preference case; the question is a stated preference, not observed behaviour. |
| 27 | 31% of consumers say they would hang up if connected to AI when calling a business; 31% would continue and 38% are unsure. Figure as published“31% Hang up · 31% Continue the call · 38% Unsure” | 2026 | OnePoll survey of 6,000 consumers commissioned by LEX Reception, tracked since October 2025; the PDF does not state the country or fielding dates of each wave. | LEX Reception, 2026 Keep Law Human: How Consumers Feel About AI in Legal Services (Summer 2026 AI Report) Published 2026 · retrieved | VerifiedVerified as published. The report's headline rounds this to '1 in 3'; the plurality (38%) was unsure, and the question asks what people imagine they would do, not what callers did. |
| 28 | 32% of consumers trust an automated AI service to handle their law firm inquiry correctly, down from 35% in October 2025. Figure as published“Trust in AI at law firms declined from 35% in October 2025 to 32% in March 2026” | 2026 | OnePoll survey of 6,000 consumers commissioned by LEX Reception, tracked since October 2025; the PDF does not state the country or fielding dates of each wave. | LEX Reception, 2026 Keep Law Human: How Consumers Feel About AI in Legal Services (Summer 2026 AI Report) Published 2026 · retrieved | VerifiedVerified as published. A three-point move between two waves of a vendor-commissioned survey; the PDF gives no margin of error. |
| 29 | 82% of people who have encountered an AI agent in client services have asked to be transferred to a real person; 70% have done so multiple times. Figure as published“82% of people who encountered an AI in client services have asked to be transferred to a real person. 70% have done so multiple times.” | 2026 | OnePoll survey of 6,000 consumers commissioned by LEX Reception, tracked since October 2025; the PDF does not state the country or fielding dates of each wave. | LEX Reception, 2026 Keep Law Human: How Consumers Feel About AI in Legal Services (Summer 2026 AI Report) Published 2026 · retrieved | VerifiedVerified as published. Asks about any AI agent or chatbot, not specifically AI phone receptionists. |
Regulation
| # | Statistic | Year | Sample and method | Source | Verified / Unverifiable |
|---|---|---|---|---|---|
| 30 | On 8 February 2024 the FCC unanimously adopted a Declaratory Ruling that calls made with AI-generated voices are 'artificial' under the Telephone Consumer Protection Act, effective immediately. Figure as published“calls made with AI-generated voices are “artificial” under the Telephone Consumer Protection Act (TCPA)” | 2024 | Not a study: a Commission ruling, announced in the FCC's 8 February 2024 press release. | Federal Communications Commission, 2024 FCC Makes AI-Generated Voices in Robocalls Illegal (press release, DOC-400393A1) Published 2024-02-08 · retrieved | VerifiedVerified against the FCC's own release. The ruling itself (FCC 24-17, CG Docket No. 23-362; adopted 2 February 2024, released 8 February 2024) is at https://docs.fcc.gov/public/attachments/FCC-24-17A1.pdf, fetched 2026-10-09. It governs outbound calls that use an artificial or prerecorded voice without prior express consent; it is the ruling buyers mean when they ask whether an AI receptionist is legal. Answering an inbound call is a different fact pattern. Read the ruling; this page is not legal advice. |
Statistics that cannot be cited as stated
These appear in most “AI receptionist statistics” and “missed call” roundups. For each one, this is how far the trail goes before it stops.
| Claim as it circulates | Usually attributed to | Verified / Unverifiable | Trail (retrieved) |
|---|---|---|---|
| 78% of customers buy from the first business that responds to their inquiry. | “a Lead Connect survey” (via Vendasta, LeanData and dozens of vendor blogs); restated as “78% of legal clients hire the first firm that answers” on law-firm intake pages. | UnverifiableNo traceable primary source. Vendasta's page attributes it to Lead Connect and links only to a LeanData blog post; no survey title, year, sample size or document has been found by anyone who has looked, and the obvious Lead Connect domains are unrelated sites. The 2025 law-firm variant appears with no attribution at all. Do not cite. |
Retrieved |
| 62% of calls to small businesses go unanswered. | 411 Locals; usually dated 2023 or 2024 in roundups, sometimes presented as a current national rate. | UnverifiableTraceable, but not what it is sold as. 411 Locals, a local SEO firm, published it on 18 January 2016 from a 30-day observation of 85 businesses in 58 industries: 37.8% of calls were answered by a person, 37.8% went to voicemail and 24.3% got no response. The 62% adds voicemail to no-answer. A decade-old sample of 85 businesses that counts voicemail as unanswered cannot stand in for today's answer rate; cite the Clio 2024 or Law Leaders 2025 audits instead, with their own limits. |
Retrieved |
| 80% of callers hang up when they reach voicemail without leaving a message. | “broader industry data” (LegalNavigator.ai, 2025) and unnamed sources on answering-service blogs. | UnverifiableNo primary source named anywhere the claim appears. The closest measured figure is Zenoti's 2025 platform data that only 24% of salon and spa callers reaching voicemail leave a message, which is a different population and a different number. | Retrieved |
| 94% of consumers are more likely to choose a law firm that responds quickly. | Unattributed on the law-firm intake pages that carry it. | UnverifiableNo source given. Not traceable to any survey document. | Retrieved |
| Law firms lose an estimated $109 billion a year to 195 million unanswered calls. | Law Leaders / LegalNavigator.ai, 2025. | UnverifiableA derived estimate, not a measurement: it multiplies an unsourced 557 million annual calls by the 34.8% unanswered rate and an unsourced 7% retention rate. The 34.8% is a real audit figure (see the verified table); the dollar figure is arithmetic on assumptions. | Retrieved |
| 56% of calls to small businesses come from first-time callers (2022). | Ruby: Call Trends 2023, via trade-press summaries. | UnverifiableThe primary report says first-time callers are a growing share and shows a chart, but the 56% value is not legible in the published page text; only secondary write-ups print it. Cite the direction, not the number, until Ruby publishes the figure. | Retrieved |
Primary sources
- 1.LegalNavigator.ai (a Law Leaders service) (2025). Silent Lines: New Study Shows 35% of Calls to Law Firms Now Go Unanswered
- 2.Zenoti (The Check-In) (2025). From missed calls to more clients: The ROI of AI receptionists for wellness brands
- 3.Ruby (2023). Ruby: Call Trends 2023
- 4.Hennessey Digital (2024). 2024 Law Firm Lead Form Response Time Study
- 5.Hennessey Digital (2024). Hennessey Digital’s Study of 1,400 Law Firms Identifies the Fastest-Responding Personal Injury Firms; Finds 56% Are Slow to Respond or Are Nonresponsive
- 6.Hennessey Digital (2025). Hennessey Digital Publishes List of Fastest-Responding Personal Injury Firms in the U.S.
- 7.Blazeo (via PR Newswire) (2026). Blazeo Unveils 2026 Speed-to-Lead Benchmark Report, Revealing Businesses Are Failing Their Own Response-Time Standards
- 8.Zenoti (The Check-In) (2025). 2025 Survey infographics: What salon and spa clients want for 2026 — AI and appointment booking trends
- 9.Zenoti (The Check-In) (2025). 2025 Survey infographics: What medspa clients expect for 2026 — From AI to after-hours support
- 10.LEX Reception (2026). Keep Law Human: How Consumers Feel About AI in Legal Services (Summer 2026 AI Report)
- 11.Federal Communications Commission (2024). FCC Makes AI-Generated Voices in Robocalls Illegal (press release, DOC-400393A1)
Cite this page
Link the primary source for any single figure. If you are citing the verification itself, the table or the unverifiable list:
Paramount Exposure (2026). AI receptionist statistics (2026): verified and unverifiable. https://www.paramountexposure.com/research/ai-receptionist-statistics (last verified 2026-10-09).
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