For Plastic Surgery & Aesthetic Medicine
The consult is the sale. Protect the path to it.
Patients research procedures for months, at night, on weekends, discreetly. The practice that responds well in that window is the one they book.
Where revenue leaks
Three patterns we see in every plastic surgery audit
Research happens when the office is closed
The rhinoplasty inquiry comes at 11 PM on a Saturday, after weeks of quiet research. A Monday-morning callback lands in a different emotional moment than a 60-second reply.
The inquiry is a peak-intent moment. Practices that respond inside it book consults that a next-business-day callback loses.
Patient coordinators are drowning
One coordinator fielding calls, DMs, quotes, pre-op logistics, and financing questions means first-touch response is whatever's left over. The pipeline is rationed by their inbox.
Moving first-touch qualification off the coordinator's desk returns their day to consults and surgical scheduling, the work that actually converts.
The long consideration window goes dark
A patient may sit between consult and decision for two to six months. Without structured, respectful follow-up, that silence is usually read as disinterest and the lead is dropped, then they book elsewhere.
Consult-to-decision nurture keeps the practice present through the full consideration window instead of the first two weeks.
What we install
Tailored for plastic surgery
Same 21-day install, different configuration. These are the pieces that matter specifically for your vertical.
Procedure-aware qualification
Surgical (rhino, breast, body, facial) and non-surgical inquiries are qualified differently, timeline, motivation, prior consults, financing interest, and routed to the right calendar with a prep summary for the coordinator.
Discreet-by-default intake
Private intake links, no marketing-coded language, SMS threads that read like the practice, not a funnel. Patients who value discretion get it from the first touch.
Consideration-window nurture
Post-consult sequences paced in weeks and months, not days, educational, unhurried, in your practice's voice. The patient who decides in month four finds you still attentive, not restarting from a cold inquiry.
Financing pre-qualification
CareCredit, Cherry, and PatientFi pre-qualification offered at intake, so cost objections surface and resolve before the surgeon's consult, not during it.
Diagnostic
Quantify your leak
Your numbers, not ours. The math comes from your own inputs, applied to published conversion research.
Diagnostic
Quantify your revenue leak
How many leads do you receive per month?
Form submissions, inbound calls, referrals, roughly.
Questions
Frequently asked
Our patients expect discretion. Does automated intake compromise that?
It's built for it. Private intake links, restrained language, and no retargeting-style follow-up. Discretion is a tone and process decision, and the system is calibrated to yours during install.
What about HIPAA and photos?
Pre-qualification captures contact, procedure interest, and timeline only. Photos and clinical history are collected in your existing EMR workflow after booking, under your existing BAA. The intake system never asks for clinical detail.
Won't AI feel wrong for a high-touch surgical practice?
Patients notice speed and tone, not the mechanism. The system is calibrated to your practice's voice, and everything clinical or judgment-based hands off to your coordinator. It handles the first touch so the human touch happens sooner.
How does follow-up work across a six-month decision?
Sequences are paced for long windows, occasional, substantive touches rather than weekly pressure. The goal is to be the practice that stayed present, not the one that chased.
Also see
Same system, different context
For Med Spas & Cosmetic Practices
Med Spas
Cosmetic buyers browse at midnight and book in the morning. The practice that responds while they're still scrolling wins the consultation.
For High-End Dental & Orthodontic Practices
Dental Practices
Implant, aligner, and cosmetic cases are shopped across three or four practices in an afternoon. The front desk can't win that race between patients.